Refund policy
DRAELO RETURN & REFUND POLICY
At DRAELO, we stand behind the quality of our products and appreciate your support. If you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns within 10 days of the delivery date for eligible items.
To qualify for a return:
- Items must be unused, unworn, unwashed, and in new condition
- Original tags and packaging must be included
- Proof of purchase is required
Items that show signs of wear, washing, damage, stains, odors, or alterations will not be accepted.
Restocking Fee
All approved returns are subject to a 15% restocking fee, which will be deducted from the refund amount.
Original shipping charges are non-refundable.
Customers are responsible for all return shipping costs.
Exchanges
We gladly accept exchanges within 10 days of delivery for items in new and unused condition.
Customers are responsible for:
- return shipping costs
- shipping fees for the exchanged item
Exchange requests are subject to product availability.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Limited releases
- Gift cards
- Customized or special-order products
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos and order details so we can make it right.
Contact
For return or exchange requests, please contact:
DRAELO Support
Email: draelo.usa@yahoo.com
Please include:
- your order number
- full name
- and reason for the return or exchange